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While connectivity is the key to corporate success, IT Concept is proud to present you the best business communications solutions by Nortel Networks. Nortel Network, founded in 1895, is now one of the world’s leading providers of digital telecommunications switching and transmission systems in over 80 countries in globe. We specialize in providing customized and refurbished Nortel Phone Systems, Business Communications Messenger & Telsets that can bring you closer to your partners and clients effectively and economically.
We offer a wide range of system configurations and system parts for the Nortel telephone system. Please contact us with your requirements.
Our latest products highlights:
- Norstar Integrated Communication System (MICS/CICS)
- BCM
- Telesets
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CICS Features
Flexible, building block design expandable from 4x8 (4 lines, 8 extensions) to 8x24 capacity. For expansions of your business, CICS can be easily migrated to Modular ICS with cost saved, since it shares many components, including Norstar telephone and hardware system, with Modular ICS
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Feature Highlights |
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Integrated Automated Attendant routes calls to appropriate persons or groups of persons |
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Internal Analog Terminal Adaptor (ATA) connects with any analog communications devices like fax machines, modems without additional hardware and dedicated line. |
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High speed communication with Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) |
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Computer Telephone Integration (CTI) |
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MICS Features
The Norstar Modular Integrated Communications System (MICS ) is designed for SMEs with numerous advanced features. Flexible architecture supports business growth through the addition of trunk and station modules, as you need them |
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MICS Advanced applications with additions of Call Pilot include: |
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Voice Mails for accurate and prompt message delivery |
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Automated Attendant routes calls to appropriate persons or groups of persons |
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Desktop Messaging to manage voice, fax and email messages all from your PC |
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Affordable call center solution for a fast response to callers |
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Feature Highlights |
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Direct Inward Dialing (DID) allows incoming calls to reach an extension directly without attendant assistance |
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High speed communication with Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) |
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ISDN BRI/PRI line improves and speed up information flow |
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Calling Line Identification (CLID) |
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T1 Tie line support or E&M Support |
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Computer Telephone Integration (CTI) |
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Common features on Norstar Platform: |
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Voicemail integration (compatible with CallPilot100/150) |
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Direct Inward System Access (DISA) for remote dial-in |
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Calling Line Identification (CLID) |
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Toll Restriction |
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Paging |
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Voice Call |
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Boss and Secretary |
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Background Music |
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Music on hold (MOH) |
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SMDR (optional) |
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Day/Night service |
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External Call Forward |
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Multiple Call Forward |
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VOICE MAIL Call Pilot 100
CallPilot 100 for Norstar Integrated Communications Systems is a state-of-the art messaging system for small to mid-sized businesses, with 10-40 mailbox users. CallPilot 100 is equipped with a built-in 10/100 Ethernet port, allowing connection to the LAN for advanced applications, including Auto Attendant, Customer Call Routing (CCR), Voice Mail, Basic Call Center, Web-based management, and IP connectivity |
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Feature Highlights |
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Web-based administration interface |
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Embedded applications activated with a simple key code |
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Advanced features, such as Auto Attendant, Voice Messaging, Custom Call Routing (CCR), and Basic Call Center
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Pay for additional mailboxes and applications as the business grows |
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Try-and-buy key codes allow the user to try advanced applications before buying them |
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VOICE MAIL CallPilot 150
Norstar CallPilot 150 delivers scalable advanced messaging to growing small and mid-sized businesses. Business sites with 25 - 200 users receive voice mail, with advanced applications and basic Call Center. CallPilot is supported on the Norstar Compact and Modular ICS 4.1 or higher, as well as all Norstar Telephones and Business Series Terminals |
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Feature Highlights |
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Web-based administration interface |
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Embedded applications activated with a simple key code |
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Advanced features, such as Auto Attendant, Unified Messaging, AMIS, VPIM, and Custom Call Routing (CCR) |
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Pay for additional mailboxes and applications as the business grows |
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