IT Concept offers a range of specialized Support and Maintenance service offerings tailored to suit any requirement that provide you with the peace of mind you need.
We offer service agreements that will provide you the expertise maintenance services, fast respond repair and replacement services and the highest level of customer satisfaction. Our Support and Maintenance services are based around the technical expertise that has been crafted by IT Concept on each of its solution sets.
Telephone System
IT Concept offers an array of Support and Maintenance services of the followings:
Periodic On site Preventive Maintenance Check
| |
· |
Spotting irregular system events that may deteriorate your system performance and inclusive update of equipment layout. |
| |
· |
All Periodic On Site Preventive Maintenance Check will take place in office hours and schedule according to your needs. |
| |
· |
No interruption will be encountered during the inspection process. |
| |
· |
Routine Maintenance Report detailing the results of each check-up will be available for your reference and comments will be highlighted subject to conditions. |
Our Prevent Maintenance Check comprises of following check-up:
| |
· |
Regular Equipment Inspection |
| |
· |
System Cleaning |
| |
· |
Environmental Inspection |
| |
· |
Updating Trunks Records and Stations Records |
| |
· |
A Routine Maintenance Report will be offered after each visit |
Hardware Repairs & Replacements
IT Concept shall provide free of charge repair and replacement services on any defective system equipment components under fair wear & tear conditions and will be replaced by a comparable unit on exchange basis in accordance to the coverage agreed on the maintenance service agreement.
All repairs and replacements services shall be provided free of charge except willful damage, fluctuation of electricity supply or damaged by unauthorized installation or modification.
Customized Maintenance
We protect your telephone system investment in case of an outrage with our knowledgeable staff of technician who work to stay on the cutting edge of the industry.
We provide less than 6 hrs response time upon customer notification during office hours for minor issues. 2-4 hrs major alarm response time on major system outrages from the time of receipt Customer’s notification during office hours. We will provide you with remote maintenance and emergency on site response.
Customized Phone Support
IT concept provides you with hotline service free of charge include remote troubleshooting for emergency problem, remote technical support and consultancy service. We tailor made solutions for individual users.
Contact us at (852) 3101 1880 today for all of your business telephone, computer networking and cabling needs. Or email us with your request at enquiry@it-concept.net
|
